I went to the NY DMV to renew my ID card.
It was neat, having a smartphone. It gives you something to do while waiting. However, in one room, they said “No Phones Allowed!”, even if you’re just quietly using it.
There was another amusing moment. The computers crashed, probably the server. Then, the clerks can’t do anything.
There’s a couple of solutions. The clerks could work with pen and paper, and enter things into the computer later. The data could be stored on the client, and sent to the server later.
That was an amusing moment of State inefficiency. The computers crash, and then the clerks do nothing until they’re fixed.