My parents installed new windows in their bedroom. They are literally broken windows.
For some bizarre reason, they don’t want to call the guy and demand he fix them. That is stupid. I guess they don’t want the aggravation. Naturally, the builder will deny that he did a lousy job, leading to a conflict my parents know they won’t win. Ironically, they might buy a second set of windows from someone else, thereby “stimulating the economy”.
It’s amusing to hear them make excuses for the builder. “The window broke because I opened it wrong.” or “He didn’t know that he sold me lousy windows. It was an honest mistake.”
I am 99%+ sure that the builder knew that those windows were defective. He was pleased that he found fools he could stick them with.
This also is a defect in the State legal system. Suppose that my parents call the builder to complain. Suppose that he replies “Too bad! I’m not fixing them!” It isn’t practical for my parents to sue the builder and force him to fix it. My parents took the path of least resistance, refusing to call the builder at all, rather than call him and be denied repairs.
In this manner, the State protects dishonest businessmen. It isn’t practical to sue someone and force them to fix a lousy repair job.
This also is a problem with home repair or buying a used car or any infrequent transaction. There is plenty of opportunity for someone to cheat you, because you will almost definitely not be dealing with them again. The State has the crooks’ back, because it’s impossible to sue and recover damages and get justice.
The dishonest businessmen drives the honest businessmen out of the market. A buyer has no information when purchasing and it’s impossible to collect damages if you’re cheated. The dishonest businessman has extra profit margins compared to the honest businessmen, because there’s no penalty for fraud. The dishonest businessman drives the honest businessmen out of the market. Even if there was a builder who did a great job, there isn’t enough repeat business for window repair that it would matter if he got a good reputation.
There also is a bizarre aspect of pro-State brainwashing. My parents refuse to believe that the builder conned them on purpose. I am almost definitely sure that the builder intentionally sold them defective windows, knowing he found a victim on which to dump his defective product. (Actually, they did finally ask and he agreed to fix it. I thought it would be a problem.)