This story was interesting. Best Buy is having problems. They are losing market share and sales.
When I first went to Best Buy a couple of years ago, the workers all seemed alert and intelligent. I actually was impressed, that Best Buy managed to hire so many competent workers.
When I went to Best Buy recently, the workers didn’t care. It was a huge contrast. In less than 2 years, Best Buy went from having an intelligent and hardworking workforce, to having not-so-bright employees that weren’t motivated.
It looked a lot like Circuit City and K-Mart, just before they went bankrupt. The workers weren’t trying and the store inventory was disorganized.
For example, I bought my new PC at Best Buy, via their “Buy on the Internet and deliver to a store!” feature. The box was dented, which shows sloppy work. The PC worked so it was OK otherwise.
Best Buy does have an advantage over Amazon. “Buy on the Internet and pick it up in a store!” is a neat idea.
Best Buy isn’t losing market share because of “That nasty Internet competition.” Best Buy is losing market share because they forgot how to hire skilled workers. At one point, they had process for picking good employees, and now they don’t.