A year ago, I “upgraded” my Time-Warner cable box to an HD box. It was an “upgrade” and not an upgrade, because it was a buggy POS.
Every time Time-Warner makes a software update and pushes it to the box, they break a bunch of stuff. Does anyone working there know how to do QA?
They push out the software updates in the middle of the night, even if it interrupts something I was recording.
They put out another update this week. It crashed hard. This time, the cable box stopped working completely. It got stuck on “E-8″.
After some searching, “E-8″ is a common error code, but there’s zero information for what it means. What’s the point of displaying an error code, if it doesn’t mean anything?
After some customer support, Time-Warner said that I needed a new cable box.
That’s really suspicious. They push out a software update, and the cable box breaks? That sounds like a software problem, and not a hardware problem.
I did notice a “burning plastic smell” from the cable box sometimes. Maybe it was defective? It still reflects badly on Time-Warner, that the cable box they gave me a year ago was defective.
Unfortunately, Time-Warner has a State-backed monopoly. It’s illegal for another business to offer cable service in their territory. Verizion FiOS will add some competition, but it isn’t available yet where I live.