There were a lot of delays restoring power after hurricane Sandy. A lot of people still don’t have electricity. People are complaining about delays and bureaucratic overhead.
Those arguments miss the real point. The energy corporation has a monopoly. It makes no difference if they do a great job, or a barely competent job.
When there is a power outage, the electricity monopoly’s only cost is lost revenue. They don’t bill for the time you have no service. There is no penalty for delays restoring service, other than politicians starting to get angry.
Under normal circumstances, only a small number of repair crews are needed. Hiring and training extra repair crews costs money. They maximize monopoly profits by having a shortage of repair crews during a emergency.