I went to the Verizon Wireless store to upgrade my phones. The people working in the store didn’t know how to use the computers to process the transaction. I had to call customer support the next day to get them to fix it.
That was pretty funny. Verizon has these complex customer support programs, and the people working there don’t know how to use them.
I was offended when they try to upsell me on the “warranty”. It’s $7/month per phone for a “warranty”, to replace your phone if it’s lost or damaged. Why is that a scam? $7 per month * 24 months = $168. If the odds of losing your phone is less than 25%, you’re better off without the “extended warranty”. Plus, it may be hard to collect on a claim, if you do lose your phone. I even lost my phone once, and I’m still better off not having bought the extended warranty. I did buy a case. I liked the cheap $20 case better than the more expensive one. All you want from a case it to make sure the phone doesn’t land glass-first if you drop it.
The touchscreen keyboard isn’t that bad. I’m getting used to it. I’m going to look around for alternate keyboard layouts. I’m planning to get a Moga gaming controller.
There’s another interesting bit. The new phones have an advanced lithium-ion battery. With old batteries, you had to drain it to 0% when recharging it, because the battery has a “memory”. The new batteries don’t have that defect.
Overall, I like the new phone. I got the Samsung Galaxy S4. I’m annoyed by the gross incompetence of the employees in the Verizon Wireless store. They didn’t know how to process the transaction properly!